Life is a set of decisions. One after another we make little or big decisions that impact our life and the world around us. Let it be in personal or professional life, this is true for both.

Though we are not always consciously making decisions we make them and UXDs should keep this in mind always. If users are not consciously making decisions we have to! Because, whatever we do, whatever we design, it will definitely impact the end-users. Always.

To be successful UX Designer, one must always think of users in connection with the message the design tries to convey. If we know what the goal or goals of design are, this is easy, if we don’t … well, that’s another story. And really defining a problem isn’t always easy, but it’s worth it. It takes time but helps you build better designs that actually work.

Designers have different ways of how they approach problem-solving, and the one below is very specific to me. It might be exactly what you were looking for, but it might also be very different from what you want. It might at least give you a starting point to form your own way of defining a problem.

I’m very much a pen and paper kind of girl. I will always start defining problems by taking a pen and paper and things down. Only after this process is complete, I’ll create a solution in a digital form, and make digital copies of the process to archive everything.

The process of defining a problem

  1. Write down what it looks like it’s your problem – a statement.
  2. Think of all the scenarios/used cases that are connected to a problem and really understand it. Own it. “Whiteboard” or sketch everything.
  3. Rephrase, reword or even divide one problem into multiple ones if it’s necessary.
  4. Iterate with stakeholders. UXD is not a process that can be successfully done in solitude. Talk, talk, talk, and talk some more. And never forget to listen!

After iteration at least in the theory, the problem should be formed, and everyone involved should be happy with the definition. Then the “fun” begins…

Until next time,
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